01 · The need
Make work easier to see and coordinate
The initiative addressed the need for clearer project visibility, stronger collaboration and a more consistent way to capture and share operational knowledge.
Case study 03 · Operational excellence
Introducing Structured Ways of Working.
Using Jira boards, project workflows and Confluence documentation practices to improve visibility, collaboration and knowledge sharing.
02 · The approach
Connect work tracking with documentation
Jira boards and project tracking workflows created a clearer view of work in progress, while Confluence practices gave teams a more structured place to document and share knowledge.
03 · The result
Establish a useful internal benchmark
The approach improved visibility, collaboration and knowledge sharing, and became a benchmark considered by other teams within the organisation.
Illustrative workflow
Making work visible from idea to release
A structured Jira workflow can give teams a shared view of priorities, progress, dependencies and completed work, while keeping delivery connected to supporting documentation.
Sample boardOperational Excellence Delivery
Active sprint · Fictional example
Grooming2
Map intake workflow
DiscoveryMK
Review reporting cadence
PlanningAL
To Do2
Draft process guide
DocumentationJR
Configure project board
SetupMK
Doing2
Define handover checklist
In progressSP
Build Confluence template
KnowledgeAL
Blocked1
Confirm system dependency
DependencyJR
Awaiting Release1
Obtain stakeholder approval
ReviewMK
Done2
Publish documentation
ReleasedSP
Establish weekly review
CompleteAL
Representative illustration using fictional tasks and identifiers. No organisational or confidential information is shown.
What changed
More structure without adding unnecessary complexity
- Jira boards for work visibility
- Project tracking workflows
- Confluence documentation practices
- Clearer collaboration across work
- More accessible shared knowledge
- A repeatable approach for other teams
Why it mattered
Better ways of working made both activity and knowledge more visible.
The value came from connecting day-to-day project coordination with documentation. Teams gained a clearer view of the work while creating practices that supported collaboration and knowledge sharing.
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