Case study 02 · Capability building

Building an Offshore Operations Team.

Establishing and supporting an offshore capability through practical recruitment support, training, mentoring, documentation and knowledge transfer.

Capability developmentKnowledge transferOperational support

01 · The need

Build capability that could operate with confidence

The initiative focused on establishing an offshore operations capability and giving the team the knowledge and support needed to contribute effectively.

02 · The approach

Combine people development with process clarity

The work brought recruitment support, structured training and ongoing mentoring together with process documentation and operational knowledge transfer.

03 · The result

Create a model that continued beyond implementation

The offshore model continued successfully after the initial implementation and became a reference point for later discussions about outsourcing and capability development.

Capability transition

From discovery to independent delivery

The transition combined work analysis, process mapping, leadership alignment, hands-on training and managed live delivery, with responsibility moving progressively to the offshore team.

Starting pointOnshore-led
Capability buildingShared delivery
End stateOffshore-led
  1. 01

    Discover

    Study the existing work with the offshore partner and identify suitable transactional activities.

  2. 02

    Map

    Create a complete workflow covering the major areas of the team’s work.

  3. 03

    Establish

    Work with onshore and offshore senior management on partnership documentation and readiness.

  4. 04

    Train

    Visit the offshore site with onshore delegates and conduct deep, practical training.

  5. 05

    Go Live

    Handover delivery, monitor performance, resolve issues and provide improvement feedback.

  6. 06

    Independence

    Exit once the offshore team is self-sufficient and the working relationship is seamless.

Representative capability-transfer pathway. Stages are shown sequentially for clarity, while practical delivery may involve iteration between them.

What the work involved

Practical support across the capability lifecycle

  • Supporting team recruitment
  • Training new team members
  • Providing ongoing mentoring
  • Documenting operational processes
  • Transferring practical knowledge
  • Supporting the capability as it developed

Why it mattered

Capability was built through people, process and knowledge working together.

The initiative was not only about moving work. It was about making operational knowledge transferable, supporting people as they learned and creating a model that could continue beyond its initial setup.

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